If you’ve got any questions about fire equipment online purchase, PSB Fire Engineers Customer Service is here to answer all of them. Please consult our list of frequently asked questions in order to find answers to your doubts. If you still have additional questions after going through our list, then you’re more than welcome to get in touch with the team today.
If you place your order on a working day before 2pm, it is usually dispatched the same day if the product is in stock. For orders placed after 2pm, they are usually dispatched the next working day. Orders placed over the weekend will be processed on Monday.
On the day of despatch most couriers will either text or email you with a tracking number. This can be requested via email or by giving us a call.
We offer standard delivery that is calculated at checkout. At PSB Fire Engineers, we aim for next day delivery but this is dependent on the logistics and product availability.
We use various couriers’ dependent on the type of product and location of delivery.
We can deliver overseas however this is dependent on location and the type of product. Due to Covid-19 and supply chain logistical challenges, exporting goods will take a little longer.
Due to the weight and the nature of products we dispatch, these are the chargers that the couriers will charge.
We aim for next day delivery however we cannot guarantee it as it is dependent on suppliers and couriers.
Some of our couriers will deliver on a Saturday but this is dependent on the product and supplier. Please contact us if you’d like to discuss a Saturday delivery.
Your order may arrive in multiple deliveries as we use various distribution centres and couriers.
We aim for next day delivery but there may be slight delays dependent on courier and suppliers.
If you need to return an item, you will need to notify us by email to sales@psbfireengineers.com within 7 days of receipt. If you have used the item, it can only be returned if the item is faulty. To return your item will have to send the parcel back to us at your own cost unless the item is replaced or refunded.
The parcel will need to be sent to the following address:
PSB FIRE ENGINEERS,
Pherical Sdn Bhd,
B-5-8 Plaza Mont Kiara, Mont Kiara,
50480 Kuala Lumpur,
Malaysia
If at any point you are unsure of what product you need, our team are always on hand to offer you product advice.
Unfortunately we do not refund delivery costs.
We do not refund delivery costs. We aim for next day delivery but sometimes this is not always possible.
Online you can pay via Bank Online Transfer. You can also pay via Credit and Debit Cards. You can call us and we will issue you a proforma invoice if your requires it. Final invoice will only be issued upon full payment is made.
If you receive an incorrect or faulty item, please contact us and we will resolve the issue.
When you have placed your order you will receive two sets of emails. One will be to say your order has been accepted and processed and then another when it is fulfilled. If there are any issues with your order, you will be contacted via email by one of the sales advisors.
If you need to change or cancel your order, please contact us as soon as possible and we will assess what stage your order is at.
If your order has not been processed, this may be possible. Please contact us as soon as you are aware that you need to amend your order.
Yes you can. Please contact us at +603-90783224 / +603-90783225, Mondays to Fridays between 9am - 6pm or email us at sales@psbfireengineers.com and our team will assist you accordingly.​​
Usually if you’ve received part of your order the rest will follow as we use different couriers from different distribution centres. If you’ve not received all of your order within 48 hours, please contact us.
Unfortunately we do not offer exchanges. You can return your goods subject to re-stocking fees and re-order the items you need.
We are open Mondays to Fridays between 9am - 6pm. We are closed on the weekend and on bank holidays. Online orders can be made 24 hours 365 days a year.
Not all of our products have the same lead time as we source products from different distribution centres and their lead times vary.
To set up an account, click my account in the top right of the website and click register.
To change or check your account details, simply log in to your account and click on profile details under my account.
To reset your password, click on my account, sign in and then click forgot your password. You will then need to enter your email and click reset password. You will receive a new password and a link to sign in.